Terms & Condtions
These terms and conditions (the "Terms") set out your rights and obligations, and those of YourCustomSkateboard.co.uk ("we" or "us"), in relation to this website, www.yourcustomskateboard.co.uk (the "Website"), any products, services and material of any kind available through the Site, or us (the "Services").
We are a company registered in England and Wales under registration number 04692713 registered office is Unit 5,Oxford rd,Brackley,Northants NN13 7EF Our VAT registration number is 792 6950 79.
When we refer to "Your Custom Skateboard" in these Terms, we mean us, the Site, and/or the Services, according to the context.
By registering with Your Custom Skateboard, you accept that you are entering into a contract with us under these Terms. People who register with Your Custom Skateboard establish an "Account", and become "Users". Visitors to Your Custom Skateboard who do not register with Your Custom Skateboard, but who nevertheless use the Site, affirm that they are bound by these Terms each time they access Your Custom Skateboard.
If you do not agree to these Terms, you must not use this Website.
You should be aware that these Terms may change from time to time in accordance with section 13 below.
You will be able to access most areas of Your Custom Skateboard without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register.
2. Trading details
Whenever you buy a product through this Website, you will be contracting with Your Custom Skateboard.co.uk C/O ifive Distribution Ltd a limited liability company incorporated in England and Wales under company number 04692713 VAT registration number: 792 6950 79
Registered office: Unit 5 OXFORD ROAD ,BRACKLEY , United Kingdom
Email address: firstname.lastname@example.org Telephone number: 01280 706418
3. Ordering from us
3.1. Product description
We use our reasonable endeavors to make sure that every product on Your Custom Skateboard.com is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.
3.2. Placing your order
A contract for the purchase of a product is created as follows:
The User places the order on the Site by pressing an order confirmation button ("Checkout") at the end of the checkout process: if the product in question includes content selected by the User it is a "personalised product"; if it is a standard product which does not include any content selected by the User it is a "non-personalised product"
By confirming your order, you are agreeing to purchase the product you have selected
At this point, we take payment for your order by means of your nominated payment method
We will send to you a "Thank you for your order" email detailing your order, and other information we must provide to you
From time to time, we may reject an order for the following reasons:
- If, unfortunately, we do not have your chosen product in stock
- Where we cannot obtain authorisation for your payment
- If there has been a relevant pricing or product description error
- If your order otherwise breaches any of the requirements of these Terms
- The use of images for a personalised product which are corrupted, unsupported technically,is under a copyright , patented or inadequately pixilated
- If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 3.4 below for our Content Rules)
- We suspect that the order has been placed fraudulently
- It appears that the order mistakenly duplicates another order
If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.
There are limited circumstances in which you may cancel an order after it has been made – see section 6 on this.
Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.
3.3. Personalising products
Your Custom Skateboard.com aims to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt.
As a courtesy, we may allow you to make changes to your order whilst its status on your 'Order History' (under the 'My Account' tab) shows as 'Order Received': if it is not possible to make the change on-screen (which depends upon the product ordered), then you will need to contact our Customer Service Team by phone at 01280 706418 (or +44 1280 706418 if outside the United Kingdom) to do so during our standard opening hours (which are 9am – 5.30pm United Kingdom time, Monday to Friday, except Public Holidays in England).
If you are uploading a photo, images must be in JPEG or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately Images must be 300dpi CMYK jpegs or PNGs. Dimensions 10200px x 3000px (34" x10") so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it.
By uploading, posting, contributing or including any content or material in a personalised product, you grant us a non-exclusive, royalty-free, irrevocable license (including the right to grant sub-licenses through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order to conform it to Your Custom Skateboard.co.uk or the requirements of the product you have ordered (such as by cropping images).
3.4. Content Rules
We do not permit personalised products to include any content or material which:
- infringes anyone's copyright: in particular, you must ensure that you either own the copyright in an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product
- infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality
- contravenes any applicable law (including, without limitation, any criminal law) or regulation
- is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person
- misrepresents identity or impersonates any person
- includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person
- contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group
- may harass, upset, embarrass or alarm any person
- gives the impression that it emanates from or has been approved by us
- advocates, promotes or assists any unlawful act
The above are our Content Rules.
3.5. Ordering multiple products
When ordering multiple products as part of the same order, your custom skateboard will inform you on-screen as to whether they will (or can) be dispatched on the same day or as part of the same delivery
At Your Custom Skateboard.co.uk, you can pay for your products using credit card, debit card or any other payment method which we make available to you at the time of your order.We accept paypal but there could be an additional charge to be advised at the time of order.
5.30pm Dispatch Cut Off
All deck orders placed before 4pm Monday to Friday will automatically be dispatched within two working days using My Hermes unless the customer opts for express delivery in which case we will dispatch the next working day for a next day delivery.There is an additional charge for next day delivery.
Due to any major or unprecedented mechanical fault or unforeseen force majeure Your Custom Skateboard.co.uk will endeavour to get all next day dispatch orders out for delivery.
Your Custom Skateboard.co.uk reserves the right the change the postage cost at any time
4. Supply and pricing of products
4.1. Supply of Products
All products sold by us through our Website and the App are manufactured and shipped from our current address at Unit 5,Oxford Rd,Brackley,Northants NN13 7EF
4.2. Transfer of Title
Products despatched from Brackley
By placing your order with us for a product which is dispatched by us from Brackley, you are agreeing to take title to your products at the point of dispatch from our Brackley production facilities and we will post your products from Brackley on your behalf. Your rights as a consumer are not adversely affected.
4.3. Prices and VAT
All prices of products shown on the Website include Value Added Tax at the prevailing rate.
4.4. Postage and packaging charges
For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you place your order. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.
4.5. VAT Receipts
In most cases your order confirmation email contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a Full VAT invoice you can request this via emailing us at email@example.com Please allow up to 10 working days for the full VAT invoice to be sent.
4.6. Substitute Products
Please note that if a product is unavailable, we may substitute it with an alternative product unless you request us not to do so.
During the order process, Your Custom Skateboard.co.uk will generally notify you of the dispatch dates available and the expected timeframe for receiving your order; however, Your Custom Skateboard.com does not guarantee delivery dates or times. We will make you aware of delivery charges (if any) before you place your order.
Expected delivery times and charges will differ depending on which products you order.
More details are set out below.
5.1. General dispatch information
The dispatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.
Your order is likely to arrive much faster if you use a postcode
You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. To state the obvious, we are not responsible for the accuracy of the Royal Mail's postcode finder
It is your responsibility to ensure that the delivery address you provide for any order you place is correct
5.2. Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.
6. Changing or cancelling an order
If you have to make a change to your order please contact us immediately on 01280 706418 or, firstname.lastname@example.org We will attempt to change orders that have not yet been printed. However, if your order has already been printed, unfortunately, it cannot be amended or cancelled.
It is best to call us if you need to cancel or change your order - dial 01280 706418.
Please have your order number so we can answer your query as quickly as possible.
Emails are answered during business hours (Monday - Friday 9.00am – 17.30pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes requested in the email.
7. Returns and refunds
At Your Custom Skateboard.co.uk we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement. Please see our WARRANTY section to check eligibility.
7.1. Reporting a problem
If for any reason you are not happy with your Custom skateboard order, please contact our Customer Service Team. Call 01280 706418 (or +44 1280 706418 if outside the United Kingdom), or use our contact form. You will need to quote your order number, the email address you have registered and the details of the problem with the order.
We aim to acknowledge any complaint within 14 working days (usually it takes 1-2 days), and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.
7.2. Returning products and issuing refunds
Where an item is faulty, we will ask you to return it to us within three days of receipt. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.
If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.
Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or if you have uploaded an image of a low resolution or size. Please see section 3.3, 'Personalising products', for more information.
Non-personalised products: Trucks, Wheels, Grip Tape, Hardware
Some of the products you can buy from us, such as trucks, wheels, tools (as long as they are not modified to your requirements), are non-personalised. You have the right to cancel your contract for the purchase of a non-personalised product provided you notify us of the cancellation – either by calling or emailing us – no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and must pay the cost of returning the product to our address. We will refund the purchase price you have paid for the product (but not any expedited, tracked or other special delivery charges you may have chosen to pay) within 14 days of its return. However, if the value of the product has been reduced by any handling of it beyond what is necessary to check whether the product is as expected, we may deduct an amount to reflect that reduction in value from the sum we refund to you. Note that the value of a product may be reduced to nothing if its seal (or similar) is broken. Please follow any returns procedure for non-personalised products which we specify from time to time.
Note that the right to cancel a contract and return a product as described in the paragraph above does not apply to:
Your Custom Skateboard.co.uk is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.
Your personal data will be collected, processed, stored and used by us, and only us.
- to provide the Services to you;
- to tailor aspects of your experience of the Services;
- to process payments you make;
- to provide customer support;
- to send communications to you (see 8.2 below)
- to tailor the advertising you experience on this and other (for example, social media) services;
- for customer satisfaction and customer experience improvement purposes; and otherwise
- in accordance with our legal rights and obligations.
8.1. How we use your contact information
The personal information you provide to us will include your contact and delivery details, payment information, and information about people to which you wish us to deliver products.
We will not disclose any of your personal data without your permission unless:
- we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud)
- we do so to exercise rights or perform obligations under, or to enforce or apply these Terms and other agreements to which you are party, or to protect our rights, property, safety, customers, or others
Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.
8.2. Opt out
When you register on Your Custom Skateboard.co.uk you can decide to opt out of receiving any communications from us, other than that required to process your registration or orders. At any point, you can change this preference in your Account details but please allow three working days for your opt out to be processed.
8.4. Security of your Account and password
You must not share the User name and password with which you register with My custom skateboard with anyone else.
We know that you may use the same password for other Internet accounts, and that it is highly sensitive. Rest assured, your password will remain encrypted and we do not have access to it. If you forget your password, you can request to reset it. By requesting to reset your password an email will be sent to the email address registered with your Account containing a link to reset your password. You will then be able to access your Account and create a new password.
You are solely responsible for maintaining the confidentiality of your password and any other identifying information.
Note that we are entitled to treat anything done while your Account is logged into the Website or App, or by means of an email address, phone number or other communications method associated with that Account, as having been done by you; it is up to you to maintain the security of you’re my custom skateboard Account.
8.5. Credit card transactions
Your full card details are not recorded or stored in our database. They are encrypted and are transferred securely to one or more third party payment service providers for immediate authorisation. Once we have received authorisation from the payment service provider we will confirm your order.
9. Use of the Website
9.1. Abuse of service
You agree not to use Your Custom Skateboard.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other material which might infringe our Content Rules (set out in section 3.4 above).
9.2. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that appears on the Website or App is protected by Your Custom Skateboard.com’s or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. My custom skateboard is our registered trademark, and you agree not to display or use it in any manner without our prior written consent.
You may use and access my custom skateboard to the extent required for the use of the Services in accordance with these Terms, and for the purpose that we make them available. You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material taken from my custom skateboard
No-one may copy, distribute, show in public or create any derivative work from my custom skateboard, or any of the material which is found on my custom skateboard unless properly licensed in writing by us to do so. You are not allowed to use my custom skateboard (or to copy or use any material found on my custom skateboard) for any commercial purpose other than to conduct the purchase of a product from my custom skateboard.
No-one may use any robot, spider, scraper or other automated means to access my custom skateboard for any purpose without our prior express written permission.
Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
We use reasonable care and skill to provide Your Custom Skateboard.co.uk in accordance with our specifications for Your Custom Skateboard.co.uk but:
the Services are provided "as is". We cannot and do not guarantee that Your Custom Skateboard.co.uk or the Services will meet your requirements
We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.
Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order in accordance with section 3.2. We are under a legal duty to supply goods which conform to our contract with the User.
We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:
- for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption
- any loss or corruption of data
- any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising
Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.
We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Website or App, or anything done while your Account is logged into the Website or App.
The provisions of this section 9.5 shall survive the termination or expiry of these Terms.
We reserve the right at any time and without notice (a) to suspend or terminate your ability to access Your Custom Skateboard.co.uk, (b) to suspend or terminate your use of all or part of the Services and/or any then-current orders for products, and/or (c) to take technical and legal steps to stop you from using Your Custom Skateboard.co.uk if you appear to us to be in breach of any provision of these Terms. Should we do so, you acknowledge that we shall not incur any liability to you or to any other person.
In addition, we are entitled to suspend provision of all or part of the Services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.
9.7. Contact from third parties
If anyone contacts us in relation to your or your Account's use of Your Custom Skateboard.co.uk or a transaction associated with you or your Account, then you agree:
- to provide all reasonable information and assistance we may require in connection with responding to that contact
- to respond promptly and accurately to it, should we pass the message to you for a response
10. Offers and Promotions
The offers and promotions which we make available on our Website are governed by terms and conditions which will be accessible to you at the time of the promotion.
These Terms are intended to contain your entire agreement with us relating to the Services, and the Website.
If any of these Terms is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches.
Only you and Your Custom Skateboard.co.uk shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We reserve the right to change these Terms from time to time, and post the new version on Your Custom Skateboard.co.uk The new version of these Terms will take effect:
Immediately upon the date of posting (or such later date as we indicate in the relevant posting), if the changes are not reasonably capable of adversely affecting you - examples of which would include, without limitation, (i) changing the name of, and/or the web-address that you use to access my custom skateboard, and (ii) the refinement of provisions that are already included or referred to in these Terms
In either case, if you do not wish to be governed by the new version of these Terms, you must cease to use the Services and Your Custom Skateboard.co.uk. For the avoidance of doubt, we will not have any liability to you in that event.
These Terms, the Services and each order and purchase of a product shall be governed by English law.
You and we each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising in connection with these Terms, the Services and any order for or purchase of a product.
We don't separately file the Terms entered into by Users when they register for Your Custom Skateboard.co.uk Please make a durable copy of these Terms by printing and/or saving a downloaded copy on your own computer. They are offered in English only.